WHAT can be returned?
Anything – If for any reason you are not satisfied with any purchases you make from this site simply return them. The returned product must be in new condition.
WHEN do items need to be returned by?
Within 14 days of receipt of the product.
HOW do I return items?
Repackage the items in a suitable shipping container and include a copy of your original order or the order confirmation number. Return the product to:
EGM Educational Resources, LLC
PO Box 287
Spring House, PA 19477-0287
Do you pay for SHIPPING for returns?
Sorry we cannot refund your shipping charges for the return of the product unless it was damaged in transit (see below for information concerning goods damaged in transit).
Is there a restocking fee?
If the items were purchased with freight included there will be a 20% restocking fee. If shipping was charged separately we will refund your purchase price less shipping charges.
How will I get my refund?
The refund will be credited to the credit card on which you originally purchased the product.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a replacement, at no cost to you. Return the damaged product and we will refund your shipping cost by crediting the credit card on which you originally purchased the product. To report the damage send an e-mail to: firstname.lastname@example.org describing the damage. Include your original order number in the e-mail.